100 Percent Risk Free Returns Policy

The Bum Gun® 100 Percent Risk Free Returns Policy

Your satisfaction is completely guaranteed.

If you’re not 100% satisfied with The Bum Gun bidet sprayer after 60 days of use, we’ll refund your money. No hassle. No exceptions.

That’s our 100 percent risk free returns policy.

Here’s exactly how it works:

60-Day Trial Period

From the day your Bum Gun arrives, you have 60 full days to use it, test it, and decide if it’s right for you and your family.

That’s two full months to experience:

Shower-fresh cleanliness after every bathroom visit
Dramatic reduction in toilet paper costs
Gentle, soothing water cleaning vs. abrasive paper
The confidence of actually being clean

If at any point during those 60 days you’re not completely satisfied, contact us for a full refund.

This 100 percent risk free returns policy means you genuinely have nothing to lose.

Why We Offer This Guarantee

Simple: We’re confident you’ll never go back to toilet paper.

Thousands of customers across the UK, USA, Canada, Australia, and New Zealand have made the switch. Our customer satisfaction rate is effectively 100% – people simply don’t return bidet sprayers and go back to toilet paper after they experience a proper “shower fresh clean”.

>> Read what happy customers say about their experience →

But we understand this is different from what you’re used to. Water cleaning instead of dry paper feels like a big change.

That’s why our 100 percent risk free returns policy removes all uncertainty. Try it properly. See the results. Then decide.

How to Request a Return

If you decide The Bum Gun isn’t for you (though it’s extremely doubtful this could happen), the return process is straightforward:

1. Contact us within 60 days of delivery

Email: info@thebumgun.com
Subject line: “Return Request – Order #[your order number]”

2. We’ll respond within 24 hours

With return instructions and address
See our contact page for all contact options →

3. Return the product

Please use the original packaging if possible
Product should be in resalable condition

4. Full refund processed

Within 5-7 business days of receiving the return
UK consumer rights protect your purchase →

That’s it. Simple, straightforward, no arguments.

What’s Covered Under Our 100 Percent Risk Free Returns Policy

✅ Full purchase price refunded

✅ 60 days from delivery date

✅ Any reason (or no reason at all)

✅ No restocking fees

✅ No hidden charges

What’s not covered:

❌ Original shipping costs (non-refundable)

❌ Return shipping costs (customer responsibility)

❌ Returns after 60-day period

❌ Products damaged through misuse or negligence

Frequently Asked Questions About Our Returns Policy

Q: What if I’ve used it for the full 60 days? A: That’s exactly what we want you to do. Use it properly, daily, for two full months. If you’re still not satisfied, return it. See our complete FAQ for more answers →

Q: Do I need to provide a reason? A: No. While we really appreciate feedback, our 100% risk-free returns policy means you don’t need to justify or explain your decision.

Q: What condition does the product need to be in? A: Clean and in resalable condition. We understand you’ve used it – that’s the point of the trial. Just ensure it’s clean and includes all original components.

Q: How long does the refund take? A: 5-7 business days after we receive the return. You’ll receive email confirmation when your refund is processed.

Q: Can I return after 60 days if there’s a defect? A: Defects are covered separately under our 5-year warranty. Contact us immediately if you experience any manufacturing defects or performance issues.

Why This Risk-Free Guarantee Matters

Switching from toilet paper to water cleaning is a big change.

We know that. You’ve used toilet paper your entire life. Your parents did. Their parents did.

But so did millions of people across Asia, Japan, and the Middle East – until they discovered water cleaning was objectively superior.

Now they’d never go back.

Our 100 percent risk free returns policy gives you the confidence to try something different without financial risk.

The reality: You’ll spend £89 once, experience genuine cleanliness for 60 days, and realise you’ve been wasting at least £600 annually on inferior toilet paper.

But if that doesn’t happen? Full refund. Simple as that.

>> Discover all the benefits of using bidet sprayers →

Beyond the 60-Day Guarantee: Our 5-Year Warranty

Once you’re past the 60-day trial period (because you’ll love it), The Bum Gun is backed by our 5-year warranty covering manufacturing defects and performance issues.

Our CEO has two Titan sprayers running in his house, one for 8 years, and the other for 9 years. Both are working perfectly. With proper care (turning off the safety valve after use), your Bum Gun should last longer than the 5-year warranty.